Terms of service

Last updated: 13 January 2026

Terms of Use

Richy Hair operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a customized shopping experience (the “Services”). Richy Hair is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Data We Collect or Process

When we use the term “personal data,” we mean information that identifies, relates to, or can reasonably be linked to you or another individual. Personal data does not include information that is collected anonymously or has been de-identified such that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact information, including name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card numbers, financial account numbers, payment card details, transaction data, payment method information, payment confirmations, and other payment-related details.

  • Account information, including usernames, passwords, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal data;

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process personal data on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal data to provide the Services, including fulfilling our contract with you, processing payments, delivering orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging delivery, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal data to better tailor and improve the Services.

Marketing and Advertising

We use your personal data for marketing and advertising purposes, such as sending promotional, advertising, and campaign communications via email, SMS, or mail, and displaying online ads for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention

We use your personal data to verify your account, provide a secure shopping and payment experience, detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or harmful activity, protect public safety, and secure our Services. If you choose to register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone.

Communicating with You

We use your personal data to provide customer support, respond to inquiries, deliver effective services, and maintain our business relationship with you.

Legal Purposes

We use your personal data to comply with applicable laws or respond to lawful requests, including requests from law enforcement or government authorities, investigate or participate in civil proceedings, potential or actual litigation, or other adversarial legal processes, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • To Shopify, service providers, and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • To business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising using third-party services based on your online activity across different merchants and websites. These partners will use your information in accordance with their own privacy notices. Depending on your location, you may have the right to opt out of sharing information for targeted advertising. You may exercise this right where indicated.

  • When you direct us or consent to the disclosure of certain information to third parties, such as for shipping products or through the use of social media widgets or login integrations.

  • To our affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy; to comply with legal obligations (including subpoenas or court orders); to enforce applicable terms or policies; or to protect and defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are provided by Shopify, which collects and processes personal data related to your access to and use of the Services to provide and improve them. Information you submit through the Services will be transferred to and shared with Shopify and third parties that may be located in countries other than your country of residence.

To protect, develop, and improve our business, we also use certain advanced Shopify features that involve data obtained from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal data, including responding to requests to exercise your rights related to such processing.

For more information about how Shopify uses your personal data and your rights, please visit Shopify’s Consumer Privacy Policy. Depending on your location, you may exercise certain rights through Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow links to sites not controlled by us, you should review their privacy and security policies. We are not responsible for the privacy, security, accuracy, or reliability of such websites. Information shared publicly or semi-publicly, including on third-party social media platforms, may be visible to other users without limitation.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you believe a child has provided personal data to us, please contact us to request deletion. As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal data of individuals under 16 years of age, as defined by applicable law.

Data Security and Retention

No security measures are perfect, and we cannot guarantee absolute security. Information transmitted to us may be insecure during transmission. We recommend that you do not use unsecured channels to send sensitive or confidential information.

We retain personal data for as long as necessary based on factors such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, and enforcing agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal data, including:

  • Right to access personal data we hold about you

  • Right to delete personal data

  • Right to correct inaccurate personal data

  • Right to data portability

  • Right to opt out of the sale or sharing of personal data for targeted advertising

  • Managing communication preferences, including opting out of marketing emails

If you are located in the UK or the European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where applicable.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing requests, as permitted by law.

Complaints

If you have concerns about how we handle your personal data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal data outside your country of residence. When transferring data outside the EEA or the UK, we use approved safeguards such as Standard Contractual Clauses, unless the destination country has been deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the revised policy on this website and update the “Last updated” date as required by law.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: me@richyhair.com
Address: Al Khory Hotel Appartement Ground floor Office 1 (back side) Al Barsha 1